Last updated: July 21, 2026
Mainhouse (“Mainhouse,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit the Mainhouse website, create an account, apply for trade access, contact us, or purchase products and services.
Mainhouse is responsible for personal information under its control. By using this website or providing personal information to us, you acknowledge the practices described in this policy.
Information We Collect
Depending on how you interact with Mainhouse, we may collect:
- Contact information, such as your name, email address, telephone number, billing address, shipping address, and studio-visit or appointment details.
- Account and trade information, such as your username, company name, role, project details, trade credentials, and account preferences.
- Order and transaction information, such as products viewed or purchased, order history, delivery details, returns, refunds, and customer-service records.
- Payment information. Payment credentials are processed by the payment provider presented at checkout under that provider’s privacy practices. Mainhouse receives transaction confirmations and limited payment information needed to administer your order.
- Communications, including messages submitted through contact forms, emails, telephone inquiries, product questions, reviews, and other information you choose to provide.
- Website and device information, such as your IP address, browser and device type, referring pages, pages and products viewed, approximate location, cart activity, cookie identifiers, and security or diagnostic information.
How We Collect Information
We collect information directly from you when you create an account, place an order, request trade access, contact us, book or request a studio visit, or otherwise provide information. We also collect limited technical information automatically through cookies, server logs, and similar technologies. Service providers may provide us with information needed to process payments, deliver orders, prevent fraud, support the website, or measure its performance.
How We Use Personal Information
We may use personal information to:
- operate, maintain, secure, and improve the website;
- create and manage customer and trade accounts;
- process orders, payments, deliveries, returns, and refunds;
- communicate about accounts, orders, products, projects, appointments, and customer-service requests;
- review trade-access applications and provide trade services;
- personalize website and shopping experiences, including remembering cart contents and recently viewed products;
- detect, investigate, and prevent fraud, misuse, security incidents, and technical problems;
- meet tax, accounting, regulatory, legal, and record-keeping obligations; and
- send marketing communications when you have consented or when otherwise permitted by law.
Consent and Your Choices
We obtain consent where required by applicable law. You may withdraw consent to an optional use of your information at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide a requested product or service when the information is necessary to do so.
You can unsubscribe from promotional emails using the link in the message or by contacting us. You will still receive necessary service communications, such as order, account, or security notices.
Cookies and Similar Technologies
We use cookies and similar technologies to keep the website functioning, maintain login sessions, remember preferences and cart contents, support checkout, protect the website, understand performance, and improve the customer experience. Analytics or other optional technologies may also be used where enabled.
You can control cookies through your browser settings and any consent tools made available on the website. Blocking essential cookies may prevent account, cart, checkout, or other website features from working correctly.
How We Share Information
We do not sell or rent personal information. We may disclose information only as reasonably necessary to:
- authorized Mainhouse personnel who need it to manage accounts, fulfill orders, process refunds, or provide support;
- service providers that support hosting, website administration, payments, fraud prevention, analytics, email, customer service, shipping, delivery, and professional services;
- government authorities, regulators, law enforcement, courts, or other parties when required or permitted by law, or when necessary to protect rights, safety, and security;
- a prospective purchaser, successor, or adviser in connection with a business transaction, subject to appropriate confidentiality safeguards; or
- another party with your direction or consent.
Service providers may use personal information only for the services they provide to us and are expected to protect it appropriately. Third-party services, including payment and delivery providers, may also have their own privacy policies.
Processing Outside Canada
Some service providers may process or store personal information outside Ontario or Canada. When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to its courts, governments, or law-enforcement authorities.
Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining accounts, resolving disputes, enforcing agreements, and meeting tax, accounting, legal, and security obligations. When information is no longer required, we delete, anonymize, or securely dispose of it in accordance with our practices and applicable law.
Safeguards
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No website, transmission, or storage system can be guaranteed to be completely secure.
Access, Correction, and Privacy Requests
Subject to applicable law, you may request access to personal information we hold about you, ask us to correct inaccurate or incomplete information, or withdraw consent to an optional use. You may also ask about our privacy practices or make a complaint. We may need to verify your identity before completing a request, and certain records may be retained where required or permitted by law.
To make a privacy request, contact us using the details below. If a concern is not resolved, you may also contact the Office of the Privacy Commissioner of Canada or another applicable privacy regulator.
Third-Party Links and Embedded Content
The website may link to or display content from third-party websites and services. Those third parties may collect information according to their own privacy policies. Mainhouse is not responsible for the privacy practices of websites or services it does not control.
Children’s Privacy
The website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate consent. If you believe a child has provided personal information to us, please contact us.
Changes to This Policy
We may update this Privacy Policy as our practices, services, or legal obligations change. The revised version will be posted on this page with a new “Last updated” date. Material changes may also be communicated through the website or other appropriate means.
Contact Mainhouse
Mainhouse Studio
6-1580 Liverpool Court
Ottawa, Ontario K1B 4L2
Canada
Email: mainhouse@mainhouse.ca
Phone: 613-327-4536
